RETURN & REFUND POLICY

We want you to be satisfied with your purchase from Teams Hoodies. If you need to return an item or request a refund, please review the policy below for details about eligibility, returns, exchanges, and refunds.

1. Return Period

We accept eligible return requests within 30 days of the date your order is delivered. To qualify for a return, you must contact our customer service team within this period and receive return instructions before sending the item back.

2. Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and unwashed.
  • Items must be in their original condition, with original tags and packaging where applicable.
  • Proof of purchase or your order number must be provided.
  • Return requests must be submitted within the 30-day return period.

Items that show signs of use, washing, damage caused after delivery, or alterations may not qualify for a return.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photos showing the issue. After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, exchange, or refund. If the issue is confirmed to be our responsibility, we will cover reasonable return shipping costs where applicable.

4. Returns for Other Reasons

If you wish to return an item because of a change of mind, personal preference, or a size selection issue, you may be responsible for the return shipping costs. The item must still meet the return eligibility requirements listed above. Please contact us before sending anything back so we can provide the correct return instructions.

5. Exchanges

If you would like to exchange an item for a different size or product, please contact our customer service team within 30 days of delivery. Exchanges are subject to product availability and approval. If an exchange cannot be arranged, we may offer another suitable solution in accordance with this policy.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, a full refund, including the original shipping charges, will be issued to your original payment method within 7 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only guarantee cancellation before the order enters the processing or production stage. Once an order has been processed, produced, or shipped, cancellation may no longer be possible.

8. How to Request a Return or Refund

To start a return, exchange, or refund request, please contact our customer service team with the following information:

  • Your order number.
  • The item you wish to return or exchange.
  • The reason for your request.
  • Photos of the item, if it is damaged, defective, or incorrect.

Please do not send items to us before receiving return instructions from our customer service team.

9. Contact Us

If you have questions about this Return & Refund Policy or need assistance with an order, please contact us:

Store: Teams Hoodies

Email: [email protected]

Address: 1341 LAFAYETTE RD, FUQUAY VARINA, NC, 27526-6215, United States